Parking Charge Appeal Policy

AI Car Parking Ltd is committed to operating a fair, transparent and professional Parking Charge review process.

This Parking Charge Appeal Policy explains:

• how Parking Charge appeals may be submitted
• how appeals are reviewed
• what information may be required
• how decisions are communicated
• what further options may be available where applicable

This policy applies to Parking Charge Notices issued on private or managed parking locations administered by AI Car Parking Ltd.

Before submitting an appeal, drivers or registered keepers should:

• review the Parking Charge information carefully
• review the parking conditions displayed on site signage
• gather any relevant supporting information or evidence
• ensure the appeal is submitted within the applicable timeframe

Appeals should be submitted as soon as reasonably possible after receiving the Parking Charge Notice.

Appeals should be submitted through the official AI Car Parking Appeals Portal where available.

Appeals may require:

• Parking Charge Reference Number
• Vehicle Registration Number
• contact details
• supporting explanation
• relevant supporting evidence

Supporting evidence may include:

• payment receipts
• permit information
• booking confirmations
• photographs
• visitor authorisation details
• supporting correspondence
• Car Insurance to confirm the driver of car
• other relevant documentation

Appeals should contain accurate and complete information to help support the review process.

Once an appeal is received:

• operational records may be reviewed
• ANPR records and timestamps may be checked
• payment information may be verified
• permit or authorised access records may be reviewed
• supporting evidence may be assessed
• additional information may be requested where reasonably necessary

Appeals are reviewed in accordance with applicable parking conditions, operational procedures and available evidence.

Submitting an appeal does not automatically guarantee cancellation of a Parking Charge Notice.

AI Car Parking Ltd aims to review appeals as efficiently as reasonably possible.

Response times may vary depending on:

• evidence review requirements
• operational investigations
• third-party involvement
• volume of appeals received
• complexity of the case

Where reasonably possible, we aim to provide a response within 28 days of receiving the appeal and all required supporting information.

Following review, the appeal may be:

• accepted
• rejected
• placed on hold pending further information
• Under operational Review where applicable

Appeal decisions will normally be communicated:

• by email
• through the Appeals Portal

Where an appeal is accepted, the Parking Charge may be cancelled or amended where appropriate.

Where an appeal is rejected, further information regarding available next steps may be provided where applicable.

Where applicable and where required under relevant trade association rules or operational procedures, drivers or registered keepers may have access to an independent appeals service following an unsuccessful appeal outcome.

Additional information regarding independent appeals processes may be provided within appeal correspondence where relevant.

Drivers and registered keepers are responsible for ensuring that supporting evidence submitted:

• is accurate
• is relevant to the appeal
• belongs to the relevant parking event where applicable
• does not contain false or misleading information

AI Car Parking Ltd reserves the right to verify supporting information where reasonably necessary.

AI Car Parking Ltd expects all communications and appeal submissions to remain respectful and accurate.

We may limit or refuse further communication where:

• abusive or threatening behaviour occurs
• false information is knowingly submitted
• fraudulent documentation is provided
• excessive or repetitive misuse of the appeals process occurs

Operational restrictions may be applied where necessary and lawful.

Appeal submissions and supporting evidence may contain personal information.

AI Car Parking Ltd processes personal information in accordance with:

• applicable UK data protection legislation
• our Privacy Policy
• operational data protection procedures

Further information is available within our Privacy Policy.

Parking Charge appeals are reviewed based on:

• parking conditions displayed at the relevant location
• operational records
• ANPR records where applicable
• payment or permit records
• supporting evidence provided
• applicable legal and contractual considerations

Parking signage displayed throughout managed parking locations forms part of the parking conditions applicable to the site.

AI Car Parking Ltd may update this Parking Charge Appeal Policy from time to time to reflect:

• operational changes
• regulatory guidance
• service improvements
• technology updates
• legal requirements

The latest version will always be published on our website.

For questions relating to these Terms and Conditions or our services, please contact:

appeals@aicarparking.co.uk